Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and packaging where applicable. You’ll also need your order number or proof of purchase.

To start a return, please contact us at support@petypawly.com with your order number and a description of the reason for your return.

Please do not send any items back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

If you receive a damaged, defective, or incorrect item, please contact us at support@petypawly.com and include photos or videos showing the issue. We will review your request and, where appropriate, provide a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including personalized or custom-made products, perishable goods, and items that cannot be returned for hygiene or safety reasons.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If the item is defective, damaged, or incorrect, we will provide appropriate instructions for resolving the issue.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your approved refund after the expected processing period, first check your bank or payment provider.

If you still have not received your refund, please contact us at support@petypawly.com.

Exchanges

If you would like a different product or variant, the fastest option is generally to return the original item, if eligible, and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@petypawly.com.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after an order has entered processing or shipping.

Contact Us

If you have any questions about returns or refunds, please contact us at:

support@petypawly.com