Terms of service
Terms of Service
Last updated: August 23, 2026
OVERVIEW
Welcome to Petypawly! The terms "we", "us" and "our" refer to Petypawly.
Petypawly operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Petypawly is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
Product descriptions, specifications, availability, pricing and images may change from time to time. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region or jurisdiction, where permitted by applicable law.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Petypawly reserves the right to accept or decline an order where permitted by applicable law.
Your order is not accepted until Petypawly confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been processed.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices may not include shipping, handling, customs, import charges or taxes that may be applicable depending on your location.
Prices posted in our online store may differ from prices offered by third parties.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.
You represent and warrant that the payment information you provide is true, correct, complete and that you are authorized to use the payment method provided.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by shipping carriers, customs processing, weather, holidays, supply issues or other circumstances outside our reasonable control.
You are responsible for providing an accurate shipping address when placing an order.
Any applicable customs duties, import taxes or other fees charged by authorities or carriers may be the responsibility of the customer, where permitted by applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Petypawly, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent, except where permitted by applicable law.
Petypawly's names, logos, product and service names, designs and slogans are trademarks of Petypawly or its licensors where applicable.
Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.
All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services.
We do not monitor or control third-party tools and provide access to such tools on an "as is" and "as available" basis, to the extent permitted by applicable law.
Any use of optional third-party tools is at your own risk and discretion. You should review and understand the terms provided by the relevant third-party provider.
We may introduce new features and tools through the Services in the future. Such new features and tools will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, privacy practices or security of third-party websites.
If you choose to access third-party websites, you do so at your own risk.
Complaints, claims, concerns or questions regarding third-party products and services should be directed to the applicable third-party provider, unless otherwise required by law.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Petypawly is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our Store are made directly with Petypawly.
By using the Services, you acknowledge that Shopify is not responsible for the products, sales or transactions between you and Petypawly, except as otherwise required by applicable law.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.
Please review our Privacy Policy for more information about how Petypawly, Shopify and our service providers handle personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content ("Feedback"), you grant Petypawly a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback for purposes related to operating, improving and promoting the Services, subject to applicable law.
You represent and warrant that you have the necessary rights to submit the Feedback and that it does not violate the rights of any third party.
We may remove Feedback that we determine, in our reasonable discretion, violates applicable law or these Terms.
You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties regarding the origin of your Feedback.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information where permitted by applicable law.
If an error materially affects an order, we may contact you regarding the issue and, where appropriate, offer you the option to cancel the affected order.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not use the Services:
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For any unlawful or malicious purpose.
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To violate applicable laws or regulations.
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To infringe the intellectual property rights of Petypawly or others.
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To harass, abuse, threaten, defame or harm any person.
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To transmit false or misleading information.
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To send spam, phishing messages or other unauthorized communications.
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To impersonate another person or entity.
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To upload or transmit viruses, malware or other harmful code.
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To interfere with or circumvent the security features of the Services.
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To collect or track the personal information of others without authorization.
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To use automated systems to access or extract information from the Services in violation of applicable law or our policies.
We reserve the right to suspend or terminate access to the Services where permitted by applicable law if we determine that these Terms have been violated.
SECTION 14 - AGENTS
If you use an automated agent, software or service to access or interact with the Services, that agent must comply with applicable laws and must not circumvent security measures, access restrictions or technical controls.
We may limit or restrict automated access to the Services where permitted by applicable law.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm the Services, our business or other users.
Provisions that by their nature should survive termination will continue to apply after termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, timely, secure or error-free.
We do not exclude or limit warranties, rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Petypawly and its service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Petypawly and its service providers from claims, losses, damages or expenses arising from your violation of these Terms or applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and the policies referenced herein constitute the entire agreement between you and Petypawly regarding your use of the Services, except where additional terms apply.
SECTION 21 - ASSIGNMENT
You may not transfer or assign these Terms or your rights and obligations under them without our prior written consent, except where permitted by applicable law.
We may transfer or assign these Terms as part of a business transaction or otherwise where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms will be governed by the applicable laws of the jurisdiction in which Petypawly operates, except where mandatory consumer protection laws provide otherwise.
Nothing in these Terms limits any consumer rights that cannot legally be waived under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to: